How do I track my order?

It is possible to easily check the status of your order from the “my account”/“my orders” section after logging in as a member. In addition, you can track your order by using your email address and order number by clicking on the ‘Order Tracking’ button at the bottom of the homepage.

How do I change or return a product I purchased online?

You can report your return and change requests within 14 days from the date of receipt of your order regarding the products you purchased from our online store. You can take action from the “My Account” section immediately after logging in to the website for your refund/change requests.

Is it possible to cancel my order?

You can take action from the “My Account” section to submit your request to cancel your order. In addition, you can cancel via phone or e-mail.

Which payment methods can I pay with?

You can make your payments by wire transfer or credit card.

I have a promotional/discount code. How do I use this for online shopping?

You can enter your promotional/discount code in the gift certificates section of my cart.

How do I save a product I like?

You can add the relevant product to your favorites from the product detail page to save a product you like. You can easily access your favorite products saved from the “My Account/Favorites” section.

Not all the products in my order reached me. What am I supposed to do?

You can contact us via our e-mail and phone numbers for support regarding the products that have not reached you.

The products I buy are incorrect or defective. What am I supposed to do?

You can contact us via our e-mail and phone numbers for support regarding incorrect or defective products.

Are the items added to the shopping cart reserved for me?

No, the products you choose and place in your cart on www.lagazzia.com are not reserved for you. Your product(s) whose order is not completed may be sold to a different member if the products are not ordered. The system will remove the product from your cart after informing you if the product added to the cart is out of stock. The price of the product in your cart is updated automatically if the product goes on sale.

For which countries is online shopping possible?

You can shop online from any country in the world.

Who pays customs duties and other expenses on overseas shipments?

All expenses incurred in all purchases made from Echoera Mermer ve Tekstil Ticaret Limited Şirketi shall be borne by us. Our customers do not pay any extra fees.

I see that your prices differ by country. Why is this?

The price of our products varies from country to country.

Is it possible to change my address after the purchase?

You can contact us via our e-mail and phone numbers for support regarding changing your delivery address.

Will my invoice arrive with the products?

Your invoice will be emailed to you after the purchase is complete. In addition, your invoice will be delivered to you with your products. You can send your invoice to a different address when placing your order if you do not want the invoice to be sent with your products.